Want to have an online medical consultation?

With your AXA health insurance, you can speak to a medical professional from anywhere via Your Online Doctor.

You can download My AXA from:

Get answers to any medical queries

Choose the option that best suits you and your family at any given time

Video consultation

Have a video consultation

Book an appointment with a medical professional or specialist.

Phone consultation

By phone

Speak to a doctor 24/7 or ask for a doctor or specialist to call you back and they’ll get in touch.

Medical chat

Chat directly

Quick queries, sharing photos or medical reports. Service available Monday to Friday (working days) from 8 am to 9 pm.

The healthcare professional can also give you a prescription when needed*.
Plus if you use this service regularly, we’ll try to ensure you’re seen by the same doctor wherever possible.
Download the information sheet showing the available services.

How does it work?

Watch this video and log in via the private area of the MyAXA website or MyAXA app: go to the “Digital health services” section or tab.

MY AXA WEBSITE

When should you use this service?

Medical queries: seek medical advice if you’re in pain, feeling unwell, have a rash, your children have a fever or any other concerns.

Specialists:consult specialists for any queries: paediatrics, psychology, nutrition, dermatology, gynaecology and obstetrics, orthopaedics, psychiatry, cardiology, rheumatology, urology, neurology, ENT, respiratory medicine and endocrinology**

Reports and results: if you have any questions about test results and/or reports, a doctor will help you interpret them as clearly as possible.

Medication: check medication dosages, terminology, possible contraindications, etc.

Nutrition: get advice on any queries you may have about your diet based on your medical condition and age.


Psychological counselling: we help you cope with confidence with specific challenging situations in your professional and personal life or when dealing with dependency issues.

After using the Oskar Symptom Assessor and getting your health advice, you can contact a doctor to discuss any concerns.

Advantages of using this service


Accessible from anywhere

Via your mobile, computer or even when you’re away from home.

You save time

As you don’t have to travel

You can be given a prescription

If your doctor thinks it’s necessary.

We provide you with medical care

In areas far from a medical centre.

Quick access to GPs and specialists.

Nutrition, psychology, dermatology, paediatrics and more**

No need to book an appointment in advance

Except for video consultations

Los clientes nos valoran

En AXA trabajamos para ofrecerte el mejor servicio y seguir mejorando, por eso queremos escucharte.

La satisfacción de los clientes que usan la telemedicina es del 90% en videoconsulta y del 96% en llamada telefónica.

Fuente: Estudio realizado por TELADOC. Datos a julio de 2025.

What our customers say

Los términos expresados en esta web están supeditados a las condiciones generales y particulares de aplicación de estos seguros así como a la modalidad de seguro contratada y que el contrato esté al corriente de pago.

Servicio gratuito disponible en las pólizas de Salud Individual y Colectivos. En Salud Individual disponible hasta el 31.12.27.

** Consulta el detalle de las especialidades disponibles en cada canal (teléfono, vídeoconsulta o chat) en MyAXA, en el apartado de Servicios digitales de salud / servicios de telemedicina o llamando al teléfono de orientación médica 918070055 o al 900909014

* No se realizarán recetas de tratamientos crónicos ni de psicotrópico.

*** Ejemplos basados en hechos reales de clientes que han utilizado este servicio.