General helpline

  • • Reporting and tracking incidents.

    • Taking out insurance and issues related to your policy.

    • Authorisations (Mon-Fri, 9 am-7 pm), reimbursements and second opinions.

    • Other enquiries.

    Call these numbers and we’ll help you with whatever you need.

     

     900 909 014

     918 070 055

    atencion.clientes@axa.es

Other useful numbers

  • What is the Legal Consulting Helpline?

    It gives you advice on any disputes with third parties which you or your family may have in the course of everyday family life.

     

     900 908 824

     944 488 012

  • Incidents, complaints and claims involving people living in Catalonia under the Consumer Code of Catalonia Act 22/2010.

     

     900 132 098

  • Have you had your driving licence revoked? Have you been fined and need to get your points back?

    Call this number and we’ll tell you about the options we have available for you.

     

     900 908 821

     911 119 547

  • Did you know that we provide care for insured customers who are receiving annuity insurance benefits?

    You can also email us: rentatencion@axa.es

     

     900 908 817

     911 119 549

  • Would you like to speak to AXA in other languages?

    We can give you information or advice about your policy in English, French and German.

     

     900 908 816

     911 119 546

  • If you need information about your health policy or would like to ask for medical advice, authorisations and/or reimbursements, just call:

    93 312 57 72 | 900 908 846

    Health Customer Care: Monday to Friday (working days) from 8 am to 9 pm
    Authorisations: Monday to Friday (working days) from 9 am to 7 pm

    Or log in to MyAXA

     

Find the specialist you need

  • Around 44,000 medical services available to ensure you get the best possible medical care. View your medical provider network in our  doctor finder

  • Find the dental practitioner you need. Go to our  dental finder

  • Over 4,000 wellness services with an excess for you to choose from. Visit AXA Wellness in the MYAXA customer area. 

  • Wherever you are, our extensive nationwide network means there’s always an AXA Calidad repair garage nearby to provide you with outstanding services. Go to our repair garage finder

  • 2,200 AXA agents are on hand to help you get quick, practical solutions. Press here to find your nearest agent

Emergency numbers

You can call us 24/7.

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Claims Centre

Report your home or motor claim and track its progress online.

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Data Protection Act rights

Exercise your rights to access, rectify, erase and object to the processing of your personal data.

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Complaints

We promise to deal with your complaints impartially.

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