Accessibility

Accessibility Statement

AXA SEGUROS GENERALES, S.A. DE SEGUROS Y REASEGUROS has undertaken to make its website and mobile app accessible pursuant to Act 11/2023 of 8 May implementing European Union directives on the accessibility of certain products and services in Spanish law.

This accessibility statement applies to the website www.axa.es and the apps referred to in the statement as the case may be.

Compliance status

This website and these mobile apps are currently being reviewed to assess their level of compliance with the above regulations.

We are analysing inaccessible content with a view to including it in this statement as soon as possible. In the meantime, you can improve the website’s accessibility by using the accessibility icon in the bottom left-hand corner, which is available on every page of the site.

Feedback

Please let us know if you notice any compliance issues with the accessibility requirements on this website, and we will endeavour to identify the problem and, where possible, resolve it.

Complaints procedure

You can access the procedure via the following link:

• to lodge a complaint in which you can set out your reasons or challenge the grounds given for rejecting your request for accessible information; or
• to ask for appropriate action to be taken if you do not agree with the decision made.

Here’s the link to the procedure https://www.axa.es/quejas-y-reclamaciones