Reimbursement of healthcare expenses

If your policy has reimbursements, you can go to doctors and medical facilities of your choice. In this case, you pay the bill to the doctor or medical facility and we reimburse the cost according to the percentages and limits set in the schedule of your policy. Ask for it via the MyAXA app or website.

Log in to MyAXA

Select “Ask for reimbursement”

Enter the details of the services

Date provided, amount, bill, medical reports, etc. 

Include your bank details

So you can receive the reimbursement

Confirm your application

We’ll make the payment within 15 working days by bank transfer once we’ve received all the documentation

Log in to MyAXA

You’ll need to attach your bills and/or medical reports as a photo (JPEG or JPG format) or as a PDF. Please note that the maximum file size per document is 1MB for bills and 2MB for reports.

For hospital bills/surgical procedures, if you have more than one bill, attach them all to the same application and enter the total amount of all bills in the “Bill Amount” field. Don’t forget to attach the relevant medical report.

Alternatively, if you prefer you can also claim your expense reimbursement by:

Online form

You can use this form to claim your reimbursement:

GO THERE NOW

You can post it if you prefer, sending one reimbursement application form for each insured:

By post


1. Complete all fields in the reimbursement application form (see details on the back of the form)

2. Enclose the original bills for the insured’s expenses.

3. Include the medical prescription if it concerns diagnostic tests, therapeutic tests, home nursing services or internal prostheses which are covered.

4. Enclose any medical or clinical information you consider necessary for assessing and processing the reimbursement.

Send the reimbursement application form and supporting documents to:

AXA Salud
Departamento de Reembolso de Gastos
Apartado de Correos 61806 FD
28080 Madrid

Download your copies here

  • Reimbursement application form (Spanish)
  • Reimbursement application form (Catalan)
  • Reimbursement application form (English)

Please do not send express or registered letters because the post office box does not accept them

 

  • The terms set out on this website are subject to the terms and conditions and schedule of these policies and the insurance option taken out. The contract must also be current in payment.