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RETRIEVE QUOTEEmergencies and medical advice
24-hour medical emergency service
If your policy includes emergency care, you can call an emergency doctor 24/7
Or log in to MyAXA
24-hour medical advice
You can get in touch with a doctor or paediatrician to get answers to any medical queries 24/7 on:
Or log in to Your Online Doctor via MyAXA
24-hour dental emergencies
If you’ve taken out dental cover and have a dental emergency, you can call us 24/7 on:
Travel assistance
If your health insurance policy includes it and you’re travelling and need medical care, just call us 24/7 on:
Customer care and other services
Customer care
If you have any queries about your policy, you can send an email or call us Monday to Friday (working days) from 8 am to 9 pm
Medical authorisations
Ask for them via MyAXA or on the website.
Or call us Monday to Friday (working days) from 9 am to 7 pm
Medical reimbursements
Ask for them via MyAXA or on the website . Plus if you have any questions, you can call us Monday to Friday (working days) from 8 am to 9 pm
Second opinion
You can call Monday to Friday (working days) from 9 am to 7 pm
Wellness services
For enquiries about purchasing services, please email contactohk@axa.com or call Monday to Friday (working days) from 8 am to 9 pm
Appointment with a doctor in our provider network
Health Customer Care
If you need information about your health policy or would like to ask for medical advice, authorisations and/or reimbursements, just call:
Health Customer Care: Monday to Friday (working days) from 8 am to 9 pm
Authorisations: Monday to Friday (working days) from 9 am to 7 pm
Or log in to MyAXA