First in the sector to implement a quality management process

AXA Quality Seal awarded to the agency following a stringent evaluation of service quality standards, certified under UNE-EN ISO 9001-2015.

Each year, we recognize new AXA agencies with this distinction and renew it for those that already hold this quality seal. For us, this is a testament to the daily effort we make to maintain a high level of quality in our customer interactions.

• The aim is to ensure a high level of quality in the service provided to Customers across our Agencies. At AXA, the Customer is our priority, and we are committed to maintaining high quality standards both in our day-to-day operations and throughout our distribution network. In this way, AXA demonstrates its commitment to quality as a transformative driver, enabling it remain a truly customer-centric company.
• This tool promotes continuous development and efficiency in our quality processes while strengthening the expertise of our agents.
• To obtain this distinction, AXA agencies must not only demonstrate outstanding professionalism in the services they provide to their customers, but also an in-depth understanding of their needs in order to deliver personalized advice and maintain an excellent corporate image at the sales point. Holding our quality seal means meeting the most stringent quality standards and sustaining them over time.
• Today we are proud to have 398 Quality Seal Agencies. These agencies have passed a stringent evaluation process based on a quality management system certified under the ISO 9001 standard and recognized by Cámara Certifica.