Incidents service

We’re here to help you sort out any incidents involving policy issue and payment, tracking your claim, or any other procedures you need through these priority channels and provide you with a prompt response.

Car or motorbike claims help

For any outstanding issues in tracking your car or motorbike claim.

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Home claims help

For any outstanding issues in tracking your home insurance claim.

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General help

For any incidents in issuing or paying for a policy or any other procedures.

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If you prefer, you can contact us using either of these options

atencion.clientes@axa.es - 900 909 014

If you aren’t happy with the action taken or the decision made in any of these cases, please write to our Complaints Service.