Legal

We look after our customers’ interests by providing them with specialist lawyers and court representatives to advise and defend them in any legal issues or disputes they are involved in.

 

Value proposition

Professionally managed network of lawyers. Selection by specialisation and ongoing assessment.

Regular audits (monthly, half-yearly and annual) of how the network of lawyers is managed. Channel for communication and resolving incidents relating to the involvement of lawyers in the network. Disciplinary procedures: lawyers’ committee.

 

Benefits of using our network of lawyers

A network of specialist lawyers with proven expertise in making claims on behalf of our insured customers.

Near to our insured customers and courts. A flexible network which keeps up with changing needs.

Service and quality agreement with each lawyer (mandatory operating procedures).

Immediate assistance from a network lawyer at the insured’s request.

Training in the same principles of case management which underpin processing work.

Use of the AXA court representatives network which provides the same benefits as the lawyers network: proven quality, implementation of an assessment and oversight system, and adherence to a disciplinary framework.